Free consultation is pretty vague, let’s break it down…

To hire a sitter or dog walker with Perna’s Pet Care, there are a few steps to follow before you can schedule a visit including the free consultation.

Before we get to the consultation we will have a phone chat that you can schedule here. The call is to answer any of your questions and to go over our policies and procedures as well as signing you up for your client portal. On the call, we will set up our in-person consultation.

How long does the consultation they last?

Usually about 20 minutes. This can sometimes be shorter or longer depending on the number of pets you have or the intricacy of things like medications or special diets. The main reason they will go long is if we get chatty, and that’s usually my fault 😉

Do I need to do anything beforehand?

Mostly, just be prepared to go through your pets’ routine and care instructions. All of the information will be put into our industry leading software Time to Pet for the sitter/walker’s convenience, but it’s always helpful to hear it straight from the source.

You should also consider how the pet sitter or dog walker will enter your home. We do not keep keys on file so if you do not have a key pad consider a lock box, a hide-a-key, or what will need to be done for apartment access.

Can I schedule a visit without a consultation?

No. There are a few reasons why we never book clients without meeting first.

1. We want to build personal relationships with our clients. There are large, national companies that are a lot more impersonal and we are not trying to be that. ‘Perna’ is the owner’s last name- it’s personal!
2. Not all clients will be a good fit for us- or vice versa. We never want to send a pet sitter or dog walker blindly into someone’s home. Especially with dogs. It is for the safety of the pet sitters as well as the pet.
3. Perhaps we are not exactly what you need. We don’t offer everything and sometimes it’s just not possible for us to give you what you need. And that’s ok! It’s better that we establish this before visits are needed and someone is left frustrated or disappointed.

Lastly, it’s easier to get all questions answered in one go instead of trying to do a million emails or messages. We can easily explain all of our policies and procedures and you can give detailed notes about your pets and home. If you have follow up questions afterwards, no problem.

What happens afterwards?

Assuming all goes well during the consultation you’re pretty much set for your upcoming visits! We can make any adjustments to your profile if needed and your payment is due 3 days before first day of your booking.

I’m new here, what are your services?

• Dog walks- 30 or 45 minutes.
• Cat Sitting- 30 or 45 minutes
• Pet sitting- These are drop in visits that are great for if you’re going out of town, or will be gone long hours. Ask us about our Almost Overnight Service were we come for 1 hour in the morning, 2 hours in the evening, and 1-2 30 minute visits midday.
• Litter Box Poop Fairies- We will come and do the deep clean of your cat’s litter box(es) so you don’t have to!
• Dog Training- 1 hour private training sessions (web page coming soon). You can schedule a consultation on our Contact page.
  

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We look forward to meeting you and your pets! Schedule your Free Consultation today!