FAQ

Learn about our cancellation policy, extreme weather protocols, holiday rates and more.

Here are the answers you are looking for…

Should I tip my pet sitter/dog walker?
Tipping is always appreciated and goes directly to the sitter/walker.
What happens if there is bad weather?
Safety comes first for humans and pets. Booking within time blocks helps us to be able to make adjustments as needed and if possible visits will be cancelled. For heavy rain or lightening we will try to wait until the storm lets up. Snow and ice might also cause delays.

For extreme weather we will shorten dog walks to a potty break and indoor playtime.
For summer, if temps reach “feels like” 90
For winter, it temps reach 32 we start to adjust based on dog age/breed

What is your cancellation policy?

All Daily Visits: Less than 24 hours notice – charged in full

For major holidays and peak travel times less than 7 days notice your 50% deposit is non-refundable. 

Dog walks are pre-paid so cancellations will become credit on your account towards future invoices.

Please note: a request to reschedule any Service is deemed a cancellation and a new service request. As a result, the above cancellation policy shall apply.

The cancellation policy may be waived in certain circumstances and at Perna’s Pet Care sole discretion.

How do I pay?
All payments are made through Time to Pet. Daily dog walks will be charged bi-monthly for the upcoming 2 weeks and any cancellations will be saved as credit for future walks. All other bookings require 50% deposit before 1st day of service to confirm booking.
Holiday Fees
$5 will be added per visit on the following dates. This is to account for extra driving time and the fact that we are working hard to care for your pets on holidays. Thank you!

Easter April 3rd, 4th, 5th
Memorial Day May 31st
Independence Day Weekend July 2nd, 3rd, 4th
Labor Day Weekend September 4th, 6th, 6th
Thanksgiving Weekend November 24th, 25th, 26th, 27th, 28th
Christmas Week December 23rd, 24th, 25th, 26th, 27th, 28th, 29th
New Year Holiday December 30th, 31st January 1st, 2nd

Do I get to meet my pet sitter/dog walker?
Perna’s Pet Care works as a team. A manager will assign pet sitters based on the perfect fit and skill sets. We will do our best to use the same sitter each time.

Booking with a professional service like ours ensures that we have a back up available for emergencies to make sure your pet care is continuous.

What if I really want to meet my pet sitter beforehand?
If you really want to meet your pet sitter or dog walker, no problem. Let us know and we will set up a Meet and Greet. You will be charged the regular rate of a 30 min visit to account for the sitters’ time.
Do you offer overnight pet sitting?
Not yet. Our next step is to offer vacation packages that have 3-4 visits a day including a before-bed potty break for dogs. We hope to be able to offer in-home pet sitting soon.
What are your service areas?
Ann Arbor and Ypsilanti: 48103, 48104, 48105, 48109, 48197, 48198.
Are you licensed and insured?
Yes! All of our sitters are covered. Everyone is also CPR/First Aid trained.
Are you certified to be a pet sitter?
Yes! The owner is a member of Pet Sitters International and the Texas Pet Sitter Association. Within these memberships annual credits are required to make sure we are up on top pet care techniques and safety.
What kind of pets do you care for?
We have a team of pet sitters specifically for cats. We know not everyone is a cat person so to make sure your cat is getting the best care possible we hired only cat people.
But don’t worry, we take care of a lot of other animals too. Dogs, fish, turtles, backyard chickens, rabbits, and other pocket pets. Have other pets? Reach out and we will do our best!
Can I book directly with my sitter?
No. Booking directly with your sitter is a breach of contract and does not leave you covered under our liability insurance. All communication is through Time to Pet.

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