Safety comes first for humans and pets. Booking within time blocks helps us to be able to make adjustments as needed and if possible visits will be cancelled. For heavy rain or lightening we will try to wait until the storm lets up. Snow and ice might also cause delays.

Perna’s Pet Care has created general guidelines in regards to the weather to protect the safety of the dog(s) and the walker/sitter. Adjustments are made based off specific dog (age, health, breed) as well as other nature related cases such as thunder/lightning, ice/snow, heavy rain downpour, wind chill, and “feels like” high temps in summer months. When temperatures reach below (“feels like”) 30 degrees or above (“feels like”) 80 degrees, walks will be reduced in length/potty break only. Humidity and wind chill will also have an affect. `Full time will still be spent with pets so they receive full length of service. Taking breaks in the shade, stopping for a water break, or soaking the dog in water will be done as needed. Walks/drop-ins might be pushed back due to unsafe conditions. Walker/Sitter will always notify client of these changes.

** We will no longer accept Covid-19 as a reason for last minute cancels. We are going into year 3 and know the risks of traveling. Unless there is a government mandated lock down our regular cancellation policy applies.**

Must give 48 hours notice before the first visit of your booking to cancel. If less than 48 hours you will be charged the equal of 2 days booked or the remaining booked visits, which ever is less. The rest will be added as credit to your account.
Early Returns qualify as a cancel and would require the 48 hours notice for all visits.
Rescheduling: A request to reschedule any service is deemed a cancellation and a new service request. As a result, the above cancellation policy shall apply.

The cancellation policy may be waived in certain circumstances and in Perna’s Pet Care sole discretion

Perna’s Pet Care works as a team. A manager will assign pet sitters based on the perfect fit and skill sets. We will do our best to use the same sitter each time.

Booking with a professional service like ours ensures that we have a back up available for emergencies to make sure your pet care is continuous.

No, we work as a team here at Perna’s Pet Care. This allows us to accept for last minute requests, be prepared for emergencies, and account for times when your sitter is unavailable. It is also is another way for your pets to socialize with different team members coming to your home.

We schedule all of our services within time blocks during the day to account for the sitter’s schedule. There will be a space when scheduling where you can add preferred visit times and we can usually stick to that. We do make puppies and pets with medication a priority. 

Head over to our Book Online page from the menu and schedule a free phone consultation. This will be an introductory chat to go over your needs as well as next steps to getting you fully onboarded. During the call we will schedule a time to meet in person as well.