Here are the answers you are looking for…
Should I tip my pet sitter/dog walker?
What happens if there is bad weather?
Safety comes first for humans and pets. Booking within time blocks helps us to be able to make adjustments as needed and if possible visits will be cancelled. For heavy rain or lightening we will try to wait until the storm lets up. Snow and ice might also cause delays.
Perna’s Pet Care has created general guidelines in regards to the weather to protect the safety of the dog(s) and the walker/sitter. Adjustments are made based off specific dog (age, health, breed) as well as other nature related cases such as thunder/lightning, ice/snow, heavy rain downpour, wind chill, and “feels like” high temps in summer months. When temperatures reach below (“feels like”) 30 degrees or above (“feels like”) 80 degrees, walks will be reduced in length/potty break only. Humidity and wind chill will also have an affect. `Full time will still be spent with pets so they receive full length of service. Taking breaks in the shade, stopping for a water break, or soaking the dog in water will be done as needed. Walks/drop-ins might be pushed back due to unsafe conditions. Walker/Sitter will always notify client of these changes.
What is your cancellation policy?
** We will no longer accept Covid-19 as a reason for last minute cancels. We are going into year 3 and know the risks of traveling. Unless there is a government mandated lock down our regular cancellation policy applies.**
Must give 48 hours notice before the first visit of your booking to cancel. If less than 48 hours you will be charged the equal of 2 days booked or the remaining booked visits, which ever is less. The rest will be added as credit to your account.
Early Returns qualify as a cancel and would require the 48 hours notice for all visits.
Rescheduling: A request to reschedule any service is deemed a cancellation and a new service request. As a result, the above cancellation policy shall apply.
The cancellation policy may be waived in certain circumstances and in Perna’s Pet Care sole discretion
Dog Walking Cancellation Policy:
Must give 24 hours notice to cancel walk for a full credit to your account.
Regular monthly dog walk Clients agree to give two (2) weeks’ notice should Client decide to discontinue regular ongoing dog walking service. If Client cannot or does not give two (2) weeks’ notice, Client agrees to compensate Perna’s Pet Care for what would have been the total for two weeks of regular dog walking service. Perna’s Pet Care agrees that should Client discontinue service due to blatantly poor care/service from walker for any reason, then this two (2) week notice addendum will not be enforced by Perna’s Pet Care.
How do I pay?
$6 will be added per visit on the following dates. This is to account for extra driving time and the fact that we are working hard to care for your pets on holidays. Thank you!
Easter April 3rd, 4th, 5th
Memorial Day May 31st
Independence Day Weekend July 2nd, 3rd, 4th
Labor Day Weekend September 4th, 6th, 6th
Thanksgiving Weekend November 24th, 25th, 26th, 27th, 28th
Christmas Week December 23rd, 24th, 25th, 26th, 27th, 28th, 29th
New Year Holiday December 30th, 31st January 1st, 2nd
Do I get to meet my pet sitter/dog walker?
Booking with a professional service like ours ensures that we have a back up available for emergencies to make sure your pet care is continuous.
What if I really want to meet my pet sitter beforehand?
Do you offer overnight pet sitting?
What are your service areas?
Are you licensed and insured?
Are you certified to be a pet sitter?
What kind of pets do you care for?
But don’t worry, we take care of a lot of other animals too. Dogs, fish, turtles, backyard chickens, rabbits, and other pocket pets. Have other pets? Reach out and we will do our best!
Can I book directly with my sitter?
Let us pam-purr your pets!
We are dedicated to making sure your pets get the best care possible with our 100% satisfaction guarantee. Get started today!